Privacy Policy

This statement was last updated on 17/12/2025.

BACA Safety & Workwear Ltd (“BACA”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and safeguard your personal data when you visit or interact with our website, portal.baca.co.uk, or purchase our products.

By using our website or services, you agree to the terms of this Privacy Policy.

Controller and Contact Details

Data Controller: BACA Safety & Workwear Ltd
Email: sales@baca.co.uk
Address: Unit 3, Clayfield Close, Northampton, NN3 6QN
Phone: 01604 499 400

Personal Data We Collect

Information that you provide to us

Name, email, phone number, billing/shipping address
Account login details (username and password)
Information in correspondence with us (emails, phone calls)
Order history, preferences, and service requests

Information We Collect Automatically

IP address and browser type
Pages visited, time spent, and click activity
Cookies and similar technologies
Device information and geolocation (if enabled)

Information from Third Parties

Marketing and analytics data from service providers
Payment processing details via secure payment gateways

How We Use Your Personal Data

To provide and fulfil your orders
To manage accounts and deliver services
To communicate with you, including marketing (where consent is given)
To personalise your experience on our website
To analyse website usage and improve our services
To comply with legal obligations

Legal basis for processing

Contractual necessity (for orders)
Consent (marketing and newsletters)
Legitimate interests (improving services and website analytics)
Legal obligation (e.g., tax, record keeping)

Marketing Communications

We may contact you with offers and promotions only if you have opted in.

You can unsubscribe at any time using links in emails or by contacting us at sales@baca.co.uk.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyse website traffic.

Types of cookies include

Essential cookies – required for site functionality
Performance cookies – track website performance and usage
Functionality cookies – remember preferences
Analytics/advertising cookies – for marketing insights

How We Share Your Personal Data

We may share data with

Service providers (e.g., payment processors, logistics partners, IT providers)
Legal or regulatory authorities if required by law
Third parties involved in processing orders or delivering services

We do not sell your personal data to third parties.

International Transfers

Your data is primarily stored and processed within the UK. Where we transfer personal data outside the UK, we ensure adequate safeguards are in place in accordance with UK GDPR.

Data Retention

We will keep your personal data only as long as necessary to fulfil the purposes described, including

Fulfilling contractual obligations
Legal, accounting, or reporting requirements
Resolving disputes or enforcing agreements

Inactive accounts or unsubscribed data may be securely deleted after a defined period.

Your Rights

You have the following rights regarding your personal data

Access: request a copy of your data
Correction: update inaccurate or incomplete data
Deletion: request erasure of your data
Restriction: limit how your data is processed
Portability: request a copy of your data in a portable format
Objection: object to processing for marketing or legitimate interests
Withdraw consent at any time (marketing communications)

To exercise your rights, contact sales@baca.co.uk. We may require verification of identity before fulfilling requests.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Security of Your Data

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, or destruction.

However, no method of electronic transmission is completely secure. Any submission of data is at your own risk.

Changes to This Policy

We may update this policy from time to time. The updated policy will be posted on this page with a new “last updated” date.

Significant changes may be notified by email or website notice.

Contact Us

For questions or requests regarding this Privacy Policy

Email: sales@baca.co.uk
Phone: 01604 499 400
Address: Unit 3, Clayfield Close, Northampton, NN3 6QN